What does the Agent Whisper function do?

• A. Lets agents and chat supervisors have a conversation without the requester knowing
• B. Lets the chat supervisors have a conversation with the requester without the agent knowing
• C. Lets agents have chat conversations with other agents without the requester knowing
• D. Lets agents and requesters have a conversation without the chat supervisor knowing

Answer: (A)

Agent Whisper creates a private, real-time chat channel between the agent handling the conversation and a supervisor. This allows the supervisor to guide or coach the agent with tips, instructions, or decisions without anything being shown to the customer. The customer experiences the chat as if nothing extra is happening, while the agent gets support on the fly.

That’s why the correct description is that it lets agents and chat supervisors have a conversation without the requester knowing. It’s not meant for the supervisor to talk directly to the requester, nor for other agents to chat in a way the requester would see.