Which statement is true about Major Issue Management scope?

• A. A parent case can manage multiple related child cases
• B. A parent case cannot have child cases
• C. Major issues are only internal
• D. Major issues are always resolved automatically

Answer: (A)

Major Issue Management coordinates disruptions by grouping related cases under a single parent case. The parent case acts as the umbrella for a major incident, while multiple related child cases capture the individual issues contributing to that incident. This setup lets teams coordinate work, share updates, and manage the overall incident timeline from one place, while still preserving the specifics of each sub-issue in its own child case. The idea is that a parent case can manage several related child cases, providing a consolidated view and streamlined communication. By contrast, saying a parent cannot have child cases, or that major issues are only internal, or that they are always resolved automatically, doesn’t reflect how major issues are modeled and handled, where human analysis, collaboration, and coordinated resolution are essential.