Configuration Items (CIs) are used to capture the configurations for which of the following?

• A. The customer billing profile
• B. Each product sold to the customer
• C. The customer's marketing preferences
• D. The service level agreement (SLA) details

Answer: (B)

Configuration Items are the components tracked in the CMDB that must be configured and managed to deliver a service. In a CIS-CSM context, they represent the actual products or service components a customer buys—the items whose configuration, attributes, versions, entitlements, and relationships you need to track to support, change, and bill the service. Billing profiles, marketing preferences, and SLA details are not themselves configurations of a service component; they are separate data you might reference or link to CIs, but they don’t define the configurations of the product or service delivered. So the configurations being captured are the products sold to the customer, with their associated attributes and relationships.