Which two statements about the CSP channels are accurate according to the material?

• A. Web and Chat are standard channels
• B. Email and Chat are the only channels
• C. Web and Email are the only channels
• D. Social and Email are standard channels

Answer: (A)

Understanding which CSP channels come as standard built-in options helps you know what the platform provides out of the box for customer interactions. The material identifies Web and Chat as the standard channels, meaning these two are built-in and readily available without needing extra configurations or connectors. Web covers interactions through on-site forms or embedded chat widgets, while Chat handles real-time messaging. Email and Social are supported in the ecosystem as channels too, but they are typically set up via separate integrations or add-ons rather than being labeled standard in the material. That’s why the combination of Web and Chat is the correct pairing. The other options imply that one or both of these standard channels aren’t included or that non-standard channels are the only ones, which doesn’t align with how the material defines standard CSP channels.