Which statement regarding images in Knowledge Articles is a best practice?

• A. Images should be embedded in the article body
• B. Images embedded in Knowledge Articles should be uploaded separately
• C. Images are not allowed in Knowledge Articles
• D. Images are automatically imported from external sources

Answer: (B)

Images in Knowledge Articles should be uploaded separately as assets within the article. This keeps images under your control, ensures reliable rendering across channels and languages, and allows proper versioning and permissions. If an image is embedded directly in the article body or pulled from an external source, it can break if the source changes or becomes unavailable, making maintenance harder. Images are allowed in Knowledge Articles, and they are not automatically imported from external sources; they need to be uploaded into the system as separate assets for best reliability and manageability.