Which statement is true regarding the integration of external content with a ServiceNow Knowledge base?

• A. Imported external articles appear as attachments in ServiceNow
• B. Only applications that allow WebDAV connections can be integrated
• C. The imported article will have the same category it had in the source knowledge base
• D. SharePoint blocks this integration

Answer: (A)

When you bring external content into a ServiceNow Knowledge article, the platform stores that content as an attachment to the knowledge record. This approach keeps the imported material contained within ServiceNow, preserving formatting and making it part of the article’s lifecycle (searchable, traceable, and governable) without relying on a live external link that might break. That’s why the statement that imported external articles appear as attachments is the best description of how the integration behaves.

Other options don’t fit because integration isn’t limited to WebDAV connections, and the import process doesn’t guarantee that the article’s category will be preserved exactly as it was in the source. Also, there isn’t a blanket block on SharePoint for this integration; SharePoint and other external sources can be connected through supported import and integration methods.