Which statement is true about the ability to view knowledge articles in the consumer portal?

• A. Knowledge articles can be viewed in the portal
• B. Knowledge articles cannot be viewed without extra tools
• C. Knowledge articles require admin approval to view
• D. Knowledge articles are not stored in the portal

Answer: (A)

Knowledge articles are designed to be consumed by customers through the consumer portal when they are published in the knowledge base. The portal is built to let end users search for and read articles, so as long as an article is in a Published state and visible to the portal, it can be viewed there. This is true without needing extra tools—the portal itself provides the viewing experience. Admin approval is generally about publishing or changing access, not about reading once published, so customers don’t need admin sign-off to read articles. Articles aren’t stored only elsewhere; they’re in the knowledge base and surfaced in the portal to support self-service. So, knowledge articles can be viewed in the consumer portal.