Which statement describes Major Issue Management?

• A. A parent case can manage multiple related child cases
• B. A parent case cannot have child cases
• C. Major issues are only internal
• D. Major issues are always resolved automatically

Answer: (A)

Major Issue Management is about coordinating resolution when several incidents or requests relate to a single, significant problem. In this approach, a parent case serves as an umbrella that can include multiple related child cases. This structure lets you track status, updates, and actions in one place, assign ownership, and communicate with stakeholders without duplicating work across separate cases. Since the issue is sizable, having related cases under one parent enables better visibility, dependency management, and coordinated escalation and resolution efforts. The other statements don’t fit because a parent case can indeed have child cases, major issues aren’t limited to internal matters, and they aren’t resolved automatically—they require coordinated, deliberate action across the related cases.