Which statement correctly describes the required conditions to enable the Follow the sun field on the Case form?

• A. The field is a standard field and requires no extra steps
• B. The value property on the form must be set to true
• C. The plugin must be activated
• D. The value property on the form must be set to true and the field added to the case form

Answer: (D)

Enabling Follow the sun hinges on a boolean field that must both exist on the Case form and be set to true. If the field isn’t on the form, there’s nothing for a user to toggle, so the setting can’t take effect. If the field is on the form but left false, the Follow the sun behavior won’t activate. Therefore, the correct approach is to ensure the field is added to the Case form and its value is set to true.

The other options are incomplete: simply having a standard field (no extra steps) isn’t enough if it isn’t on the form; only setting the value to true without placing the field on the form won’t make it usable; and activating a plugin isn’t the required step in this scenario—the essential requirement is the field’s presence on the form plus a true value.