Which statement best describes the default visibility for a customer with the sn_customerservice.customer role on the portal?

• A. Assets, Contacts, and Contracts are visible
• B. Publications and Products are visible
• C. Assets and Publications are visible
• D. All records including internal notes are visible

Answer: (A)

The ability a user has in the customer portal is determined by their role, controlling what data they can see by default. For a user with the sn_customerservice.customer role, the portal is scoped to show items that belong to or are directly linked to the customer. The records that appear by default are assets (the customer’s owned or managed assets), contacts (the customer’s associated contact records), and contracts (the service or support agreements tied to the customer). This setup lets the customer quickly view what they own and what they have active with support, facilitating self-service and transparency.

Publications and products are not shown by default in this role because exposure of catalog content or marketing/publication material is typically restricted or requires different permissions, and internal notes are kept private to staff for security and privacy reasons.