Which statement best describes asset management in CSM relative to ITSM?

• A. CSM uses a completely separate Asset table
• B. CSM uses the same Asset table as ITSM but with an identical field set
• C. CSM uses the same Asset table as ITSM but with a different subset of fields
• D. CSM and ITSM share no common asset concepts

Answer: (C)

Asset management in CSM relies on a shared data model with ITSM, using the same Asset table rather than creating a separate one. The difference is that CSM surfaces and uses only a subset of the fields from that table to fit customer-service needs, keeping asset data centralized and consistent across IT and service domains. This approach avoids duplication and extra maintenance while ensuring relevant information—like ownership, location, warranties, and service contracts—is available for customer interactions. The other options imply separate tables or a full, identical field set, which would introduce unnecessary complexity and misalign with how asset data is used across IT and CSM.