Which role is NOT listed as able to view a proactive case created from an alert?

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Multiple Choice

Which role is NOT listed as able to view a proactive case created from an alert?

Explanation:
When proactive cases are created from alerts, visibility is aligned with internal support roles that handle monitoring and incident response. The roles involved in Event Management and customer-facing service handling—Event Management admin, Event Management operator, and a Customer Service Agent—have access because they’re responsible for triaging, investigating, and resolving issues flagged by alerts. The customer admin role, on the other hand, is typically limited to managing customer settings and data from the customer’s side and isn’t granted visibility into internal proactive case records unless explicitly allowed. So the role that cannot view a proactive case created from an alert is the customer admin.

When proactive cases are created from alerts, visibility is aligned with internal support roles that handle monitoring and incident response. The roles involved in Event Management and customer-facing service handling—Event Management admin, Event Management operator, and a Customer Service Agent—have access because they’re responsible for triaging, investigating, and resolving issues flagged by alerts. The customer admin role, on the other hand, is typically limited to managing customer settings and data from the customer’s side and isn’t granted visibility into internal proactive case records unless explicitly allowed. So the role that cannot view a proactive case created from an alert is the customer admin.

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