Which role is able to access both their customer accounts and their partner accounts?

• A. Partner Admin
• B. Partner
• C. Customer
• D. Analyst

Answer: (A)

Having visibility across both the partner side and the customer side is what enables coordinated service and relationship management in a partner ecosystem. The Partner Admin is the role designed to oversee the partner organization within the system, and it grants access to the partner’s own accounts as well as the customer accounts linked to that partner. This dual access lets them view, manage, and collaborate on cases and activities across the full relationship, ensuring consistent support and alignment between the partner and their customers. Other roles are typically scoped to either the partner's data or the customer's data alone, so they don’t provide the same cross-account access. Therefore, the Partner Admin is the one who can access both their customer accounts and their partner accounts.