Which property enables major issue management to process the SLA asynchronously during child case creation and parent-to-child case synchronization?

• A. sn_customerservice.case_fields_to_sync
• B. sn_customerservice.parent_child_case_sla_async
• C. sn_customerservice.parent_child_case_sync
• D. sn_customerservice.parent_child_case_sla_sync

Answer: (B)

Managing SLAs for parent and child cases often needs to happen without slowing down the user workflow. Enabling asynchronous SLA processing allows the SLA calculations and updates to run in the background as a child case is created or as data is synchronized from the parent to the child. This keeps case creation and synchronization snappy while still enforcing SLA commitments.

The named property specifically enables this asynchronous SLA behavior for parent-child cases. The other options relate to what fields are synchronized or to synchronous SLA processing, which doesn’t achieve the asynchronous background handling described.