Which property defines the width of the Special Handling Notes popup window in ServiceNow?

• A. sn_shn.max_num_alerts
• B. sn_shn.note_preferences
• C. sn_shn.popup_width
• D. sn_shn.window_size

Answer: (C)

The width of the Special Handling Notes popup is defined by a system property specifically for this feature: sn_shn.popup_width. This property sets the popup’s width in pixels, so adjusting it changes how wide the window appears and how content wraps inside it. It’s the targeted control for this UI dimension, which is why it’s the correct choice. The other properties serve different purposes: sn_shn.max_num_alerts limits how many alerts are shown, sn_shn.note_preferences stores user preferences for notes, and sn_shn.window_size is not the official property used to define the SHN popup width. If you need a wider popup to reduce wrapping, increase the popup width; for a narrower view, decrease it.