Which plugin provides an integration between Customer Service Management and Field Service Management applications, allowing access to case-related work orders in portals?

• A. Customer Service Management for Orders [com.snc.csm.order]
• B. Customer Service Case Action Status [com.snc.csm_action_status]
• C. Customer Service Mobile [com.sn_csm_mobile]
• D. Customer Service with Field Service Management [com.snc.csm_fsm_integration]

Answer: (D)

Integrating Customer Service Management with Field Service Management lets agents access and manage field service work orders directly from the customer service portal, tied to the case they’re handling. This plugin links a case to its related field service work orders, so you can view status, schedules, technician notes, and progress without leaving the portal, and you can create or update field service work orders within the case context. The result is a seamless, end-to-end flow where service reps can coordinate both the case and the field service activity, ensuring data stays consistent across both systems and SLAs are easier to meet. Other options focus on orders, case action status, or mobile access, but they do not provide the integrated portal experience that exposes case-related field service work orders.