Which pair correctly lists the channels provided by the default Customer Support Portal configuration?

• A. Web and Chat
• B. Web and Email
• C. Social and Chat
• D. Email and Chat

Answer: (A)

Channels are the ways customers reach support. In the default Customer Support Portal configuration, the two channels exposed through the portal are Web and Chat. The Web channel refers to the portal itself—a web-based self-service interface where customers can submit cases, search knowledge, and track progress. The Chat channel provides real-time assistance via an embedded chat widget on the portal pages.

Other options like Email and Social are typically configured separately or require additional integrations; they’re not enabled as native portal channels by default. Email would come from email-to-case workflows, and Social would require social media integrations, not part of the default portal.

So the default portal supports Web and Chat.