Which pair correctly lists the channels available by default in the CSP configuration?

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Multiple Choice

Which pair correctly lists the channels available by default in the CSP configuration?

Explanation:
The channels available by default are Web and Chat. Web covers customer interaction through the website (self-service, forms, knowledge access, etc.), while Chat enables real-time messaging linked to the CSP setup. These two are typically enabled out of the box because they provide immediate, interactive access to support without additional configuration. Other channels like Social or Email usually require extra integrations or enabling features beyond the initial CSP configuration, so they’re not part of the default pair.

The channels available by default are Web and Chat. Web covers customer interaction through the website (self-service, forms, knowledge access, etc.), while Chat enables real-time messaging linked to the CSP setup. These two are typically enabled out of the box because they provide immediate, interactive access to support without additional configuration. Other channels like Social or Email usually require extra integrations or enabling features beyond the initial CSP configuration, so they’re not part of the default pair.

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