Which option is the correct code for the non-Advanced Performance Analytics content pack for Customer Service?

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Multiple Choice

Which option is the correct code for the non-Advanced Performance Analytics content pack for Customer Service?

Explanation:
Understanding how Performance Analytics content pack codes are named helps identify the right one quickly. The non-Advanced Customer Service pack uses the code com.snc.pa.customer_service, while the advanced version adds _advanced to the end (com.snc.pa.customer_service_advanced). The other two codes aren’t related to the Customer Service Performance Analytics pack at all—com.sn_publications is for publications, and com.snc.cti relates to CTI integration. So the correct code for the non-Advanced Content Pack is com.snc.pa.customer_service.

Understanding how Performance Analytics content pack codes are named helps identify the right one quickly. The non-Advanced Customer Service pack uses the code com.snc.pa.customer_service, while the advanced version adds _advanced to the end (com.snc.pa.customer_service_advanced). The other two codes aren’t related to the Customer Service Performance Analytics pack at all—com.sn_publications is for publications, and com.snc.cti relates to CTI integration.

So the correct code for the non-Advanced Content Pack is com.snc.pa.customer_service.

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