Which of the following statements is true about the ServiceNow Communities feature licensing?

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Multiple Choice

Which of the following statements is true about the ServiceNow Communities feature licensing?

Explanation:
Licensing for the Communities feature is tied to the Customer Service Management stack. Communities is delivered as part of CSMS, so you enable and use it when you have a CSMS license. There isn’t a separate standalone Community license to purchase. That’s why the statement that CSMS licenses are required—and nothing else is needed—is correct. If you only have other licenses, or if there were a separate Community license, you wouldn’t be able to access Communities without CSMS.

Licensing for the Communities feature is tied to the Customer Service Management stack. Communities is delivered as part of CSMS, so you enable and use it when you have a CSMS license. There isn’t a separate standalone Community license to purchase. That’s why the statement that CSMS licenses are required—and nothing else is needed—is correct. If you only have other licenses, or if there were a separate Community license, you wouldn’t be able to access Communities without CSMS.

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