Which of the following is NOT a purpose of Articles?

• A. Document current and known issues
• B. Provide answers and responses to common issues or questions
• C. Information about customer's service contract
• D. Share product information

Answer: (C)

Articles in a knowledge base are built to help customers self-serve by documenting current and known issues, providing answers to common questions, and sharing product information such as features, usage steps, and release notes. These elements support quick problem resolution and product understanding without needing direct support.

Information about a customer's service contract, on the other hand, is handled through contract management and account records. It covers entitlements, service levels, and billing details, not general knowledge or troubleshooting content. That’s why contract information isn’t considered a typical purpose of Articles.