Which of the following is a defined type of account relationship that can be configured by a Sys Admin?

• A. Partner-to-Customer
• B. Account-to-Customer
• C. Account-to-account
• D. Customer-to-Consumer

Answer: (B)

In CIS-CSM, admins define how different business entities relate to each other by configuring account relationship types. The relationship that ties an organizational account to an individual or sub-entity that acts as a customer is the Account-to-Customer type. This is the built-in, defined relation you can set up and customize to reflect your company’s structure, enabling proper ownership, entitlements, and case routing across related records. The other concepts describe different kinds of links (between partners and customers, between accounts, or between customers and consumers) but the explicitly defined, configurable relationship that associates an account with a customer in the system is Account-to-Customer.