Which of the following is a valid implication of the CSP default configuration?

• A. Web and Chat are available channels
• B. Email is the only channel
• C. Social is the primary channel
• D. Chat is not supported in CSP

Answer: (A)

The main idea is that the default CSP setup includes multiple customer contact channels already enabled, specifically web-based interactions and live chat. Having Web and Chat available out of the box means customers can start a conversation through the website and via chat without extra configuration, which is a common and practical default in many CSP environments.

Email and Social are tools that can be added or enabled as needed, but they’re not guaranteed to be the only or primary channels in the default configuration. Saying that Email is the only channel would ignore the built-in web and chat options. Saying Social is the primary channel would misrepresent the typical default emphasis on real-time web/chat contact. Saying Chat is not supported contradicts the very idea that Chat exists as a default channel.