Which of the following can external customers approve in relation to cases via the portals?

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Multiple Choice

Which of the following can external customers approve in relation to cases via the portals?

Explanation:
External customers use the portal to approve actions that directly affect their service or consumption. They are typically given approval rights for records that require their consent before proceeding: changes to their environment (change records) and fulfillment of their service requests (request records). This keeps customers in control of modifications and requests that impact them, while internal teams retain ownership of approving issues like problems, incidents, or escalations. So approving change records and request records is the supported behavior in the portal for external customers.

External customers use the portal to approve actions that directly affect their service or consumption. They are typically given approval rights for records that require their consent before proceeding: changes to their environment (change records) and fulfillment of their service requests (request records). This keeps customers in control of modifications and requests that impact them, while internal teams retain ownership of approving issues like problems, incidents, or escalations. So approving change records and request records is the supported behavior in the portal for external customers.

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