Which event triggers the creation of a major case from a major case candidate?

• A. The enrollment of the candidate in a major project
• B. Approval of the major case candidate
• C. Rejection of the major case candidate
• D. Expiration of the candidate

Answer: (B)

The trigger is approval. In this workflow, a major case candidate becomes a formal Major Case only after it is approved, because approval authorizes that the issue meets the criteria for formal tracking and governance. Enrollment in a major project, rejection, or expiration don’t instantiate the Major Case—they either move the candidate into work on a project, close it, or let it lapse, respectively. Once approval happens, the system creates the Major Case record and typically carries over relevant details from the candidate to begin formal management and escalation.