Which CSM Configurable Workspace feature enables agents to quickly view records in the contextual side panel without switching tabs?

• A. Contextual Search
• B. Agent Assist
• C. Dynamic Related Records
• D. Record Information

Answer: (C)

Dynamic Related Records lets agents see related records in a contextual side panel that updates as you work, so you don’t have to switch tabs to view linked information. In Configurable Workspace, selecting a record brings up its related items—like cases, activities, or contacts—right beside the current view, and the panel refreshes to reflect the relationships of the new record. This creates a seamless, context-rich workflow, keeping everything you need in one place without jumping between tabs. Other features serve different purposes—Contextual Search is for finding things within the workspace, Agent Assist offers AI-guided help, and Record Information shows metadata about the current record—none of which match the continuous side-panel, context-sensitive related records experience.