Which criterion type is used to aggregate multiple matches in the assignment workbench?

• A. Correlation
• B. Availability
• C. Scripted
• D. Aggregate

Answer: (D)

In the assignment workbench, you control how multiple qualifying results are handled by the criterion type. The one that aggregates multiple matches combines the results from several criteria into a single decision, effectively evaluating the overall fit rather than treating each match separately. This is useful when several aspects need to be considered together to determine the best assignment.

Correlated criteria relate data points to influence routing but don’t inherently sum or merge several matches. Availability checks whether a resource is free now. Scripted criteria let you supply custom logic to determine a match. These serve different purposes, while Aggregate is specifically about fusing multiple matches into one outcome.