Which content pack provides the non-Advanced analytics for Customer Service Management?

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Multiple Choice

Which content pack provides the non-Advanced analytics for Customer Service Management?

Explanation:
In Performance Analytics for Customer Service Management, there are two flavors of analytics content packs: the standard (non-Advanced) and the advanced one. The standard pack that provides the baseline analytics for CSM is com.snc.pa.customer_service. It includes the out-of-the-box indicators and dashboards you’d use for typical CSM analytics without the extra, more feature-rich capabilities that the advanced pack adds. The advanced analytics pack, com.snc.pa.customer_service_advanced, supplements the standard pack with additional analytics features. The other options aren’t related to CSM analytics: com.sn_publications is not about CSM analytics, and com.snc.cti focuses on computer-telephony integration rather than analytics.

In Performance Analytics for Customer Service Management, there are two flavors of analytics content packs: the standard (non-Advanced) and the advanced one. The standard pack that provides the baseline analytics for CSM is com.snc.pa.customer_service. It includes the out-of-the-box indicators and dashboards you’d use for typical CSM analytics without the extra, more feature-rich capabilities that the advanced pack adds.

The advanced analytics pack, com.snc.pa.customer_service_advanced, supplements the standard pack with additional analytics features. The other options aren’t related to CSM analytics: com.sn_publications is not about CSM analytics, and com.snc.cti focuses on computer-telephony integration rather than analytics.

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