Which application must be activated to enable customers to check in on-line for future appointments?

• A. Business Location
• B. Walk-Up Experience
• C. Field Service Management
• D. Service Organization

Answer: (B)

Walk-Up Experience is the customer-facing feature that enables online check-in for upcoming appointments. It provides the self-service flow that lets customers join or confirm a future appointment online, alerting the service team when they check in. The other options serve different roles: Business Location defines where service happens; Field Service Management is the broader suite for scheduling and dispatch; and Service Organization represents the entity that delivers service. Activating Walk-Up Experience specifically enables the online check-in capability for future appointments.