When activating the Customer Service Management Demo Data plugin, which case type is available besides product case?

• A. Order
• B. Contract
• C. FAQ
• D. Monitoring

Answer: (A)

Demo Data for Customer Service Management includes predefined case types to simulate common service scenarios. Besides product cases, an order case type is available to model requests related to orders—such as processing, tracking, or issues with fulfillment. This is why the order option is the best fit: it mirrors real-world workflows where customers need assistance with their orders in addition to product-specific questions.

The other choices don’t fit because they belong to areas outside the typical demo data’s case-type set: contracts relate to contract management, FAQs are knowledge articles rather than cases, and monitoring is about system or service health rather than a customer-facing case.