What is the application identifier for the Customer Service with Field Service Management integration plugin?

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Multiple Choice

What is the application identifier for the Customer Service with Field Service Management integration plugin?

Explanation:
In ServiceNow, each scoped app or plugin has a unique identifier string that identifies the specific package. For the integration that connects Customer Service Management with Field Service Management, the identifier is com.snc.csm_fsm_integration. This label precisely matches the plugin’s scope and purpose—providing the bridge between CSM and FSM. The other identifiers refer to different components (order management within CSM, action/status tracking, or installed base) and do not represent the FSM integration plugin.

In ServiceNow, each scoped app or plugin has a unique identifier string that identifies the specific package. For the integration that connects Customer Service Management with Field Service Management, the identifier is com.snc.csm_fsm_integration. This label precisely matches the plugin’s scope and purpose—providing the bridge between CSM and FSM. The other identifiers refer to different components (order management within CSM, action/status tracking, or installed base) and do not represent the FSM integration plugin.

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