What is a Configuration Item (CI)?

• A. A service
• B. An asset
• C. A configuration item
• D. A user

Answer: (C)

A Configuration Item is any component that must be controlled and tracked to deliver a service. It’s the building block that configuration management keeps under governance, typically recorded in the CMDB. This can include hardware like servers and networking gear, software and licenses, documentation, and other service components that influence how a service operates. The service itself isn’t a single CI; it’s composed of multiple CIs. An asset is a broader category of resources you own, and while some assets can be CIs, not every asset is treated as a CI. A user isn’t a configuration item because people are actors, not components managed in the CMDB.