What does Walk-Up Experience enable customers to do?

• A. Schedule appointments
• B. Check in for appointments
• C. Cancel appointments
• D. Update contact information

Answer: (B)

Walk-Up Experience centers on handling customers who arrive in person and getting them into the service flow. The main action it enables is the check-in process when they arrive, which records their presence, places them into the active queue or assigns them to the next available staff, and gives the team real-time visibility of who’s waiting. This arrival check-in kicks off the service interaction and helps manage capacity and wait times efficiently. It isn’t primarily about creating or changing an appointment, canceling one, or updating contact details—that would be handled elsewhere. So, the feature is best understood as enabling customers to check in for appointments.