What does CI stand for in ITSM terminology?

• A. Customer Item
• B. Configuration Item
• C. Contract Item
• D. Change Item

Answer: (B)

In ITSM, a Configuration Item is any component that needs to be controlled and managed to deliver an IT service, and whose attributes are stored in the Configuration Management Database (CMDB). CI can be hardware like servers and network devices, software and licenses, documentation, or even service definitions and agreements. The key idea is that each item is identifiable and has attributes and relationships that configuration management tracks.

That specific option describes a Configuration Item, which is why it’s the best fit for what CI stands for in ITSM. Terms like customer item, contract item, or change item aren’t standard ITSM concepts for configuration management, so they don’t align with the established meaning of CI.