What do markers mean on the Case timeline?

• A. Case activities
• B. Action status changes
• C. State changes
• D. Time stamps

Answer: (A)

Markers on the Case timeline indicate case activities—that is, events representing actions taken on the case. Each marker points to something that happened, such as an email, a note added, a task created or completed, a phone call logged, or an automation action. They give you a clear, chronological record of what occurred and who performed it. The time a marker shows is the moment of that activity, but the marker itself is about the event type, not just a timestamp. State changes (status updates) may appear in the timeline, but the markers are best understood as the broader set of activities and interactions recorded for the case.