To enable the Follow the sun field on the Customer Service Case form, what is required?

• A. Nothing, it is a standard field
• B. The value property on the form must be set to true
• C. The plugin 'com.snc.csm_time_recording' needs to be activated
• D. The value property on the form must be set to true and the field added to the case form

Answer: (D)

The field is exposed on a form only when two things are true: the field exists on that form, and it’s turned on for use. For the Follow the sun field, you must add the field to the Customer Service Case form and set its value property to true. This combination makes the field visible and active for that case, enabling the Follow the sun functionality in the UI.

Nothing else is required at the plugin level, and simply changing a value without placing the field on the form wouldn’t enable it. Conversely, adding the field without turning it on wouldn’t activate it.