The statement 'The ServiceNow Communities feature is available only for customers with ServiceNow CSMS licenses' is true or false?

• A. True
• B. False
• C. Not stated
• D. Depends on edition

Answer: (B)

The question is testing licensing scope for the Communities feature in ServiceNow. The idea is that Communities isn’t restricted only to customers who have CSMS licenses. It’s a separate capability that can be accessed with various license types or as an add-on, depending on a customer’s contract and the specific Now Platform arrangement. Because of that, the statement claiming exclusivity to CSMS licenses is not accurate. In practice, you’d verify the exact licensing with your ServiceNow contract, since availability can vary by edition or bundled offerings, but the key point is that Communities is not inherently limited to CSMS licenses alone.