Special Handling Notes can be applied to which data type out of the box?

• A. Consumer
• B. Entitlement
• C. Sold Product
• D. Asset

Answer: (C)

Special Handling Notes are used to capture any nonstandard requirements for how a product should be handled during fulfillment, installation, or service. In the ServiceNow CSM data model, this field is available out of the box on the Sold Product record. That makes it the natural home for instructions tied to a specific sold item, visible to fulfillment, logistics, and field resources, ensuring the notes accompany the item from sale through delivery. Other data types—Consumer, Entitlement, and Asset—don't include this field by default, so they aren't the ready-made place to capture these notes without additional customization.