Special Handling Notes can be applied out-of-the-box to which entity?

• A. Consumer
• B. Entitlement
• C. Sold Product
• D. Asset

Answer: (C)

Special Handling Notes are meant to capture instructions that affect how a specific product is treated in service scenarios, such as shipping restrictions or required handling steps. In the out-of-the-box data model, those notes are attached to the Sold Product—the item as it was sold to the customer—so every service interaction that references that sale can surface the exact handling requirements. They aren’t defined on an Asset, which tracks the deployed item’s lifecycle, nor on Entitlement, which governs service rights, nor on a Consumer record, which represents the customer rather than a particular product. So the default location for Special Handling Notes is the Sold Product.