Predictive Intelligence improves Case management by:

• A. Predicting what values should have gone into empty fields in historical records
• B. Reducing the number of records needed to accurately predict a value
• C. Replacing legacy routing rules
• D. Predicting Case values without manual intervention

Answer: (D)

Predictive Intelligence in Case management aims to automate the decision-making process by learning from historical cases and automatically applying those learned values to new cases. The best choice captures this automation: it predicts Case values and applies them without requiring manual input, speeding up handling and reducing manual effort while maintaining accuracy through confidence-based automation.

Other options describe related ideas like filling in missing historical data, needing fewer records to train a model, or replacing existing routing rules. Those are not the primary outcome here; the emphasis is on automatic prediction and application of case values in real time.