Out-of-the-box, the consumer support portal /csp cannot be used for which action?

• A. Open an incident
• B. Viewing knowledge articles
• C. Live chat
• D. Consumer self-registration

Answer: (A)

Focusing on what external users can do with the consumer portal right out of the box helps you understand this question. The /csp consumer portal is designed for self-service interactions, meaning customers can access information and start interactions without agents. Out-of-the-box, they can view knowledge articles, use live chat if it’s enabled, and self-register to create their user account. Opening a new incident (creating a new case) isn’t provided by default in the CSP; enabling that requires additional configuration or using a different portal option (such as a full community or a custom page) to submit cases. So the action that isn’t available out-of-the-box is opening an incident.