Major Issue Management uses which capability?

• A. Governance Risk and Control
• B. Targeted Communications
• C. Asset management
• D. Record producers

Answer: (B)

Major Issue Management relies on Targeted Communications to coordinate and deliver timely, audience-specific messages about outages and incidents to customers and internal stakeholders. This capability lets you define who needs updates (impacted customers, departments, or groups), craft appropriate messages (templates), and choose the channels (email, portal notices, SMS) to ensure consistent, relevant communication as the issue evolves. It’s what you use to keep everyone informed without flooding unrelated users.

The other options don’t fit because Governance Risk and Control focuses on policy, risk, and controls; Asset management tracks inventory and ownership of assets; and Record producers are used to create records from the catalog, not to manage communications during a major issue.