Is the property to synchronize parent to child cases automatically enabled by default?

• A. Yes
• B. No
• C. Sometimes
• D. Always

Answer: (B)

In this scenario you’re looking at how related cases share updates. The ability to automatically synchronize changes from a parent case to its child cases is not turned on by default. Admins typically enable this feature only when their workflow requires keeping related cases aligned, because automatic propagation can cause unexpected changes and affect many records at once. Once enabled, you can choose which fields to sync and in which direction (parent to child, child to parent, or both). If you don’t enable it, parent and child cases stay independent and updates must be handled manually or through separate automation.