____________ is a role for managing all of the cases in an account and any related child accounts.

• A. Partner administrator
• B. Customer case manager
• C. Customer administrator
• D. Consumer

Answer: (B)

This is about who is responsible for handling all the cases across an account and its related child accounts. The Customer Case Manager role is designed for exactly this: owning and overseeing service issues for the entire account family, giving visibility into every case across the main account and any linked child accounts. This role supports tracking case status, routing and escalating issues as needed, and ensuring consistent support across the entire account hierarchy.

The other roles don’t fit this purpose. A partner administrator focuses on partner users and governance within a partner portal; a customer administrator handles administrative tasks for the customer’s own users and settings but not cross-account case ownership; a consumer license is simply a type of user license and does not define responsibility for managing cases. So the role that best fits the requirement is the Customer Case Manager.