In triage, Predictive Intelligence supports categorization and prioritization. Which one is explicitly listed as a supported decision in the materials?

• A. Case Escalation
• B. Case State
• C. Case Categorization
• D. Case Prioritization

Answer: (C)

In triage, Predictive Intelligence is used to decide how to handle incoming cases by assigning them to a category. The materials explicitly name Case Categorization as a supported decision. This means the predictive model’s clear, defined outcome in this context is to classify each case into a category (for example by issue type or urgency), based on the data signals available.

That’s why this option is the best answer: it directly reflects what the materials specify as a supported decision in triage. Other items like escalation, case state, or prioritization may be part of triage workflows or outcomes, but they aren’t the ones explicitly listed as a supported decision for Predictive Intelligence in the materials.