In the outage scenario, what is the customer relationship type?

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Multiple Choice

In the outage scenario, what is the customer relationship type?

Explanation:
This question centers on identifying who the customer is in an outage scenario. B2C stands for business-to-consumer, meaning the service provider interacts with individual end users rather than with businesses. When an outage is reported by a single customer—like a homeowner or individual user—the relationship is with a consumer, not an organization. That makes B2C the appropriate label. If the outage involved a company or enterprise account, it would be B2B. If it involved a government entity, it would be B2G. If it were a consumer reporting to another consumer in a marketplace context, it would be C2C. But for a typical personal outage report, the correct type is B2C.

This question centers on identifying who the customer is in an outage scenario. B2C stands for business-to-consumer, meaning the service provider interacts with individual end users rather than with businesses. When an outage is reported by a single customer—like a homeowner or individual user—the relationship is with a consumer, not an organization. That makes B2C the appropriate label.

If the outage involved a company or enterprise account, it would be B2B. If it involved a government entity, it would be B2G. If it were a consumer reporting to another consumer in a marketplace context, it would be C2C. But for a typical personal outage report, the correct type is B2C.

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