In the Field Service Management integration, what can FSM users view on work orders?

• A. Account and contact information
• B. Work order tasks
• C. Invoices
• D. Inventory levels

Answer: (A)

In the Field Service Management view, the most immediate and context-providing information on a work order is the customer context—specifically, the account and the primary contact tied to that work order. This helps dispatchers and technicians identify who is requesting the service and who to communicate with for access, updates, or approvals, which is essential for coordinating field work.

Invoices and inventory levels live in separate areas of the system (billing and inventory management) and aren’t part of the standard work order view used for dispatch and service delivery. Work order tasks may exist within the job details, but the customer identity (account and contact) is the key information shown to guide who, where, and how the service will be executed.