In the Customer Service Portal, which action can be performed by a Partner Admin and NOT by a Partner?

• A. Can view assets belonging to their partner accounts
• B. Can create, view, and edit cases for their partner accounts
• C. Can resolve cases reported by their partner accounts
• D. Can create and update contacts for their partner accounts

Answer: (A)

In the Customer Service Portal, the Partner Admin has broader access than a regular Partner, especially for data that sits at a higher level of visibility. Asset records represent product-related items tied to an account and are typically restricted to users with elevated permissions. Because of this, viewing assets belonging to their partner accounts is something a Partner Admin can do that a Partner cannot, making it the action that distinguishes the two roles.

The other activities—handling cases and contacts for partner accounts—are generally accessible to both roles when the appropriate permissions are in place, so they aren’t exclusive to the admin.