In the Agent Whisper function, who is unaware of the special conversation?

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Multiple Choice

In the Agent Whisper function, who is unaware of the special conversation?

Explanation:
Whisper messages are private notes exchanged within the chat so that only the agent and internal participants (like a supervisor or system) can see them. The customer—the requester—never sees these whispered conversations, which is why they are unaware of the special conversation. The agent knows exactly what they’re whispering, and a supervisor (if involved in the whisper) would also be aware. The system handles and routes the whisper behind the scenes, but it isn’t presented to the requester.

Whisper messages are private notes exchanged within the chat so that only the agent and internal participants (like a supervisor or system) can see them. The customer—the requester—never sees these whispered conversations, which is why they are unaware of the special conversation. The agent knows exactly what they’re whispering, and a supervisor (if involved in the whisper) would also be aware. The system handles and routes the whisper behind the scenes, but it isn’t presented to the requester.

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