How many types of criteria are available for the assignment workbench?

• A. 2
• B. 3
• C. 4
• D. 5

Answer: (B)

In the assignment workbench, criteria are categorized into three types to cover different routing needs: simple criteria, advanced criteria, and dynamic criteria. Simple criteria are based on a single field value, such as a case type or priority matching a specific value. Advanced criteria let you combine multiple conditions with logical operators (AND/OR) to model more complex rules. Dynamic criteria evaluate at runtime using current data or context, letting routing adapt as things change.

Three types are provided to handle straightforward cases, more complex conditional routing, and conditions that depend on real-time information. That’s why the correct answer is three. The other options would imply more or fewer categories than the system supports for defining how work is assigned, which isn’t how the workbench is designed to function.